:root{font-family:Inter,"Segoe UI","Microsoft YaHei",sans-serif;color:#20332e;background:#f3f6f5;font-size:16px;--green:#17664e;--border:#dae4df}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--border);border-radius:8px;background:#fff;padding:9px 14px;color:inherit}button:hover{background:#eaf3ef}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--green);color:#fff;border-color:var(--green)}input,textarea,select{width:100%;border:1px solid #cddbd3;border-radius:7px;padding:10px;background:#fff;color:inherit}textarea{resize:vertical;min-height:90px}label{display:block;font-size:14px;margin:14px 0 7px}label.check{display:flex;gap:9px;align-items:flex-start}input[type=checkbox]{width:auto}h1,h2,h3,p{margin-top:0}h1{font-size:22px;margin-bottom:0}h2{font-size:23px}h3{font-size:17px}p{line-height:1.7}.muted,small{color:#63766d;font-size:14px;line-height:1.6}.shell{display:grid;grid-template-columns:215px minmax(0,1fr);min-height:100vh}.sidebar{background:#123d30;color:#fff;padding:26px 16px;display:flex;flex-direction:column;gap:9px}.brand{font-size:25px;font-weight:750;letter-spacing:-1px;padding:4px 10px 24px}.sidebar button{background:none;color:#d7e9e1;border:0;text-align:left;padding:12px}.sidebar button.active{background:#2c5d49;color:#fff}.identity{margin-top:auto;padding:30px 12px 0;font-size:14px}.identity small{color:#b7cec0;display:block}.main{min-width:0}.topbar{padding:20px 28px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:20px}.tag{display:inline-block;padding:4px 9px;border-radius:5px;font-size:13px;background:#e4f0e9;color:#276044}.tag.warn{background:#fff0d7;color:#875813}.notice{margin:20px 28px 0;padding:12px 16px;border:1px solid #e8d6ad;border-radius:8px;background:#fffbef;font-size:14px;line-height:1.6}.content{padding:26px 28px}.row{display:flex;align-items:center;gap:12px}.between{justify-content:space-between}.wrap{flex-wrap:wrap}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px}.card{background:#fff;border:1px solid var(--border);padding:22px;border-radius:12px;min-width:0}.metric{font-size:36px;font-weight:650;display:block;margin:12px 0}.actions{display:flex;gap:9px;flex-wrap:wrap;margin:18px 0}.empty{text-align:center;padding:55px 25px;background:#fff;border:1px dashed #cbd9d0;border-radius:12px;line-height:1.8}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--border);border-radius:10px}table{width:100%;border-collapse:collapse;font-size:14px}th,td{padding:15px 18px;text-align:left;border-bottom:1px solid #e8efeb;vertical-align:top}th{background:#f7faf8;white-space:nowrap}td p{margin:0}td button{white-space:nowrap}.detail{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(290px,1fr);gap:20px}.timeline{border-left:2px solid #dce8e0;padding-left:20px}.event{margin-bottom:23px}.event strong{display:block;font-size:14px;margin-bottom:6px}.event p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}.snapshot{white-space:pre-wrap;background:#f3f8f5;border-radius:8px;padding:16px;line-height:1.7;font-size:14px}.auth{max-width:480px;margin:8vh auto;padding:36px}.auth .brand{padding-left:0;color:var(--green)}.auth form{background:#fff;padding:28px;border:1px solid var(--border);border-radius:12px}.auth button{width:100%;margin-top:20px}.error{color:#a53624;font-size:14px;line-height:1.5}dialog{width:min(600px,94vw);max-height:90vh;overflow:auto;border:1px solid var(--border);border-radius:14px;padding:28px;box-shadow:0 25px 100px #123b3040}dialog::backdrop{background:#102b2455}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);padding:12px 22px;background:#183f32;color:white;border-radius:8px;display:none;z-index:20;max-width:90vw}#toast.show{display:block}.workspace{display:grid;grid-template-columns:230px minmax(300px,1fr) 320px;gap:0;background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden;min-height:65vh}.list{border-right:1px solid var(--border)}.list button{width:100%;text-align:left;border:0;border-radius:0;border-bottom:1px solid var(--border);padding:18px}.list button.active{background:#e8f3ed}.chat,.assistant{padding:20px;min-width:0}.assistant{border-left:1px solid var(--border);background:#fafcfb}.history{height:340px;overflow:auto;background:#f5f8f6;padding:15px;border-radius:8px;margin-bottom:18px}.bubble{white-space:pre-wrap;overflow-wrap:anywhere;background:white;border:1px solid var(--border);padding:12px;border-radius:9px;font-size:14px;margin-bottom:12px;max-width:90%}.bubble.out{margin-left:auto;background:#dcf0e3}.bubble small{display:block;margin-top:7px}.qr{width:260px;max-width:100%;display:block;margin:18px auto}.stack>*+*{margin-top:16px}.spacer{margin-top:22px}.page-heading{margin-bottom:22px}.page-heading p{margin:8px 0 0}a{color:var(--green)}:focus-visible{outline:3px solid #60aa89;outline-offset:2px}@media(max-width:1150px){.workspace{grid-template-columns:200px minmax(280px,1fr)}.assistant{grid-column:1/-1;border-top:1px solid var(--border);border-left:0}.detail{grid-template-columns:1fr}}@media(max-width:720px){.shell{display:block}.sidebar{padding:12px;display:flex;flex-direction:row;overflow:auto;align-items:center}.brand{font-size:19px;padding:0 10px}.sidebar button{white-space:nowrap;font-size:14px;padding:10px}.identity{display:none}.topbar{padding:16px;flex-wrap:wrap}.content{padding:18px 14px}.notice{margin:14px 14px 0}.workspace{display:block}.list{display:flex;overflow:auto;border-bottom:1px solid var(--border)}.list button{min-width:160px;width:160px}.card{padding:18px}.auth{margin:3vh auto;padding:20px}.row{flex-wrap:wrap}.detail{display:block}.detail>.card{margin-bottom:18px}h1{font-size:19px}}
:root{scrollbar-color:#b9cfc3 #f4f8f5}
.customer-quote{font-family:Georgia,"Microsoft YaHei",serif;border-left:3px solid #96b7a8;background:#f0f4f8}
.reply-translation{background:#fff8e8;color:#66532c;font-size:13px}
.dialogue-status{background:#e7f2ec;border-radius:6px;padding:10px;font-size:13px}
.assistant .table-wrap th,.assistant .table-wrap td{padding:9px 7px;font-size:12px}
.assistant .notice{margin:10px 0;padding:10px}
.assistant p,.snapshot{overflow-wrap:anywhere}
details{padding:12px 0;border-bottom:1px solid var(--border)}summary{cursor:pointer;line-height:1.7}
/* Conversation reading takes priority over controls and old delivery records. */
.inbox-view .topbar{padding:10px 18px}
.inbox-view .content{padding:10px 16px}
.inbox-view .channel-notice{margin:8px 16px 0;padding:4px 12px;font-size:12px}
.inbox-view .chat.has-conversation{display:grid;grid-template-rows:auto minmax(340px,1fr) auto;overflow:hidden;padding:12px;gap:8px;min-width:0}
.inbox-view .chat-header h3{margin:0 0 4px}
.inbox-view .chat-header p{margin:3px 0;font-size:12px;line-height:1.5}
.inbox-view .chat-tools{margin:7px 0;gap:5px}
.inbox-view .chat-tools button{font-size:12px;padding:6px 9px}
.pause-alert{color:#8c3b1c;background:#fff3e8;border-radius:5px;padding:6px 9px;font-size:13px}
.inbox-view .chat.has-conversation>.history{height:auto;min-height:340px;margin:0;overflow:auto;overscroll-behavior:contain;padding:14px}
.inbox-view .bubble{font-size:14px;line-height:1.65;max-width:94%}
.inbox-view .chat-footer{max-height:225px;overflow:auto;min-width:0}
.inbox-view .chat-footer label{margin:4px 0;font-size:12px}
.inbox-view .chat-footer textarea{min-height:52px;height:56px;padding:8px;font-size:14px}
.inbox-view .chat-footer button{padding:6px 10px;font-size:13px}
.inbox-view .chat-footer .actions{margin:5px 0 0;gap:6px}
.inbox-view .chat-footer [data-setup=history]{border:0;padding:3px 0;font-size:12px;color:var(--green)}
.inbox-view .send-records{padding:2px 0;font-size:12px}
.inbox-view .assistant{padding:14px}
.inbox-view .workspace.chat-expanded{grid-template-columns:minmax(0,1fr)}
.inbox-view .workspace.chat-expanded>.list,.inbox-view .workspace.chat-expanded>.assistant{display:none}
@media(min-width:1151px){.inbox-view .shell{grid-template-columns:180px minmax(0,1fr)}.inbox-view .workspace{grid-template-columns:180px minmax(360px,1fr) 300px;height:calc(100dvh - 125px);min-height:675px}.inbox-view .sidebar{padding:20px 10px}.inbox-view .list,.inbox-view .assistant{overflow:auto}}
@media(min-width:721px) and (max-width:1150px){.inbox-view .workspace{height:auto;grid-template-columns:170px minmax(0,1fr)}.inbox-view .chat.has-conversation{min-height:760px}.inbox-view .assistant{max-height:650px;overflow:auto}}
@media(max-width:720px){.inbox-view .chat.has-conversation{min-height:790px;grid-template-rows:auto minmax(380px,1fr) auto}.inbox-view .chat.has-conversation>.history{min-height:380px}.inbox-view .content{padding:8px}.inbox-view .channel-notice{margin:8px 8px 0}.inbox-view .chat-header .chat-tools{gap:5px}}
@media(min-width:1151px){.workspace{height:calc(100dvh - 240px);min-height:460px}.list,.assistant{overflow:auto}.chat{display:flex;flex-direction:column;overflow:auto}.chat>h3{margin-bottom:7px}.chat>p{margin-bottom:4px;font-size:12px}.chat>.actions{margin:8px 0}.chat>.history{flex:1;min-height:95px;height:auto;margin:7px 0}.chat>label{margin:4px 0}.chat>textarea{min-height:58px;height:64px;flex-shrink:0}}